AbbyStopShop – Shipping & Delivery Policy

At AbbyStopShop, we are committed to providing our customers with high-quality products and timely delivery. Please read this shipping policy carefully to understand how we handle orders, deliveries, delays, and customer responsibilities.

1. Processing Time
  • All orders are processed within 1-3 business days after payment confirmation.
  • Products are prepared and packaged by our suppliers; processing times may vary depending on product availability.
  • Orders may occasionally be delayed due to high demand, supplier constraints, or special promotions.
2. Standard Shipping
  • Standard delivery time is estimated at 7–14 working days depending on the destination and supplier availability.
  • Delivery time is an estimate, not a guaranteed date, as international shipping may be affected by customs clearance, public holidays, or unforeseen logistic issues.
  • Customers are responsible for providing accurate shipping information; incorrect or incomplete addresses may result in delays or additional charges.
3. Express Shipping
  • Express shipping is available for most products at an additional cost.

  • To request express delivery, customers must contact us via:

  • Once confirmed, express orders are prioritized, but delivery times still depend on carrier and customs procedures.

4. International Shipping & Customs
  • AbbyStopShop ships products worldwide, and international delivery may be subject to customs inspection, duties, taxes, and local regulations.
  • Customers are responsible for any import fees, taxes, or customs charges imposed by their country.
  • Customs clearance can occasionally extend delivery times beyond our standard estimates.
5. Shipment Tracking
  • Once your order is shipped, you will receive a tracking number via email.
  • Customers can use the tracking number to monitor the shipment’s progress online.
  • In case of delayed updates, please allow 1–3 days for tracking information to appear due to carrier processing.
6. Possible Causes of Delay

Shipping delays may occur due to, but are not limited to:

  • Supplier stock issues or manufacturing delays
  • International customs inspections
  • Postal or courier service delays
  • Weather conditions or natural disasters
  • Public holidays, strikes, or political unrest
  • Inaccurate or incomplete customer shipping details

AbbyStopShop cannot be held liable for delays caused by third-party suppliers, couriers, or customs.

7. Customer Responsibility
  • Ensure contact details and shipping address are correct and complete.
  • Check with local customs regulations regarding import duties and restrictions.
  • Understand that once the product leaves our warehouse, external factors may affect delivery time.
8. Refunds and Cancellations
  • Orders may be cancelled before shipment; after shipment, cancellations may not be possible.

  • If a shipment is delayed due to supplier or courier issues, we will:

    • Notify the customer immediately

    • Offer alternative options such as replacement, express delivery (extra cost), or store credit

  • Refunds due to delays are handled case by case, respecting international consumer laws.

9. Liability & Legal Protection
  • AbbyStopShop makes every effort to ensure timely delivery but cannot guarantee specific delivery dates.

  • We are not liable for indirect losses, missed deadlines, or additional costs arising from delivery delays caused by:

    • Suppliers

    • Shipping carriers

    • Customs authorities

    • Force majeure events (e.g., natural disasters, pandemics, strikes)

  • By placing an order, customers acknowledge and agree to these conditions.

10. How to Contact Us for Shipment Issues
  • Email: support@abbystopshop.com

  • WhatsApp: Contact link on the website

  • Please provide:

    • Order number

    • Product details

    • Nature of the issue (delay, missing package, tracking problem)

  • Our support team will respond within 24–48 hours and provide updates or solutions.

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